Shipping & Delivery
Shipping Methods
Our official store and distributors all work with DHL, DPD, UPS and GLS shipping companies for our deliveries. We’ll send the shipping information to our customers by emails as soon as the shipping is started, including the shipping date, the tracking number and the tracking site.
Shipping from
The local EU warehouses, UK Warehouses, and CN Warehouses (Suitable for most accessories).
Shipping to
UK & all EU countries, except for Cyprus, Malta and some remote islands. Some products can be shipped to the UK.
Order Tracking
you can track them at 17track.net using tracking number. For more shipping information, please email us at support@eleglide.com.
Shipping Time
|
Ship from |
Carrier |
Ship to |
Estimated Shipping Time |
Order Processing Time |
|
EU Warehouses |
DHL |
All the EU countries (except for Cyprus, Malta and some remote islands) |
2-10 business days |
1-2 business days |
|
DPD |
||||
|
UPS |
||||
|
GLS |
||||
|
UK Warehouses |
|
UK |
2-7 business days |
1-2 business days |
|
CN Warehouses |
|
UK & all the EU countries (except for Cyprus, Malta and some remote islands) |
15-25 business days |
1-2 business days |
Note:
- The shipping time mentioned above is estimated and it may be influenced by distance, holidays, customs policies, political activities, etc.
- The sooner you order, the sooner you’ll get an Eleglide product.
Shipping Cost
| Country | Free Shipping (For Orders over €39.99) | Standard Shipping Cost (For Orders Not Exceeding €39.99 and Weighing Less than 3kg) | Heavy Goods Shipping Cost (For Orders Not Exceeding €39.99 and Weighing over 3kg) |
| Denmark | Free | €11.00 | - |
| Netherlands | Free | €11.00 | - |
| Bulgaria | Free | €13.00 | €17.00 |
| Croatia | Free | €13.00 | €17.00 |
| Austria | Free | €10.00 | - |
| Belgium | Free | €10.00 | - |
| Luxembourg | Free | €10.00 | - |
| Greece | Free | €16.00 | €23.00 |
| Italy | Free | €18.00 | - |
| Latvia | Free | €9.00 | - |
| Germany | Free | €9.00 | - |
| France | Free | €12.00 | - |
| Slovenia | Free | €12.00 | - |
| Poland | Free | €5.00 | - |
| Ireland | Free | €12.00 | €15.00 |
| Estonia | Free | €10.00 | €12.00 |
| Sweden | Free | €18.00 | - |
| Lithuania | Free | €8.00 | - |
| Slovakia | Free | €8.00 | - |
| Slovakia | Free | €8.00 | - |
| Czech | Free | €8.00 | - |
| Romania | Free | €13.00 | €16.00 |
| Finland | Free | €15.00 | €18.00 |
| Portugal | Free | €11.00 | €15.00 |
| Spain | Free | €12.00 | €16.00 |
Note: Extended area surcharges are required for some remote regions, subject to notification from our customer service.
Lost parcel:
Eleglide is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Eleglide will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Eleglide will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Eleglide ensures that the customer experience is always a priority.