Warranty Policy

Warranty Policy Retail
customers Buy from distributors Buy from our official store Contact the seller Contact the customer service of the store Wholesale customers Contact the agent Contact our sales manager

Warranty Information

Eleglide provides an easy, reliable and efficient service for all products under our warranty. Please refer to the chart below for the warranty periods of various products and accessories.

Our distributors, partners, sellers and re-sellers should provide after-sale services directly to their customers. If your Eleglide product has a warranty-related issue, please contact the seller from whom you purchased the product. You should provide all relevant order information, such as warranty cards, invoices, receipts, etc.

Others

Warranty Process

• Buyers have to provide sufficient proof of purchase.
• A description of the defect needs be provided in order to issue a warranty claim.
• Visible proof of defect must be provided along with the item's serial number (if any).
• Eleglide must document what happens when buyers troubleshoot the products.
• You may need to return an item for quality inspection.
• When you return the defective product, you should put it in the original packaging or the packaging approved by the dealer.

Valid Proof of Purchase

• The order number of your online purchase from the Eleglide's authorized reseller. (Check the resellers from where to buy page.)
• Sales invoice.
• Dated sales receipt from the authorized Eleglide's reseller.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address that the item was originally shipped to).

Warranty will be void in the following situations:

• The product is out of the warranty period.
• The product is lost or stolen.
• The product is free or complimentary.
• The product is used in inappropriate ways or conditions, including but not limited to: falls, extreme temperatures, water, improper operations.
• The product is not in its original state, such as modifications.
• The product has been used in combinations with accessories that is not compatible with the product.
• Buyers have no sufficient proof of purchase of products.
• Unsupported software or firmware has been installed to the product.
• When a damage is caused by the customer, the customer is responsible for the costs for the repairs and shipment.
• Customers' personal items are sent to Eleglide, instead of the Eleglide products.
• The product is purchased from an unauthorized re-seller.

Repairs

• To request a repair, please write an email to: support@eleglide.com
• The serial number, description of the issue, a short video or photos and the invoice (PDF) should be included in your email.
• We will respond within 24 hours after receiving your email.