FAQs

Mid-drive motors are located in the center of the bike frame and provide better balance and weight distribution. They also allow for better control over the gears and cadence. Hub motors are located in the wheel hub. They provide a more direct drive system but can affect the overall balance and handling of the bike.

Mid-drive motors offer improved balance and handling as they are located in the center of the bike near the pedals. By using the bike's gears to power the motor, mid-drive motors enable more efficient use of power and longer range. They also provide increased torque for climbing hills and conquering diverse terrains.

Yes. The battery is removable and can be charged on or off the bike at your convenience. And you can lock it with the key on your bike to make sure it won’t be stolen.

Yes, you can buy an extra battery from our official website or any of the official distributors.

Yes, the charger is included.

A: The battery pack can be charged on or off the bike by plugging in the charger unit and connecting to a standard wall outlet through the charger unit. The charging times are as follows.

Model	Battery Capacity	Times for a full charge
Tankroll	480Wh, 48V 10Ah	6-7 hours
Citycrosser	360Wh, 36V 10Ah	6-7 hours
T1	450Wh, 36V 12.5Ah	6-8 hours
T1 Step-Thru	450Wh, 36V 12.5Ah	6-8 hours
M1	270Wh, 36V 7.5Ah	3-4 hours
M1 PLUS	450Wh, 36V 12.5Ah	6-8 hours
F1	375Wh, 36V 10.4Ah	5-7 hours

Your e-bike will arrive partially assembled (about 85%) and packaged in a standard bike box. The front wheel, pedals, saddle, and handlebar require assembly. The assembly is very easy. You can check our video instruction on YouTube for a step-by-step guide.

The maximum recommended rider weight should be around 120kg for optimum performance and reliability of the system.

The recommended heights of cyclists are as follows. Choose the one that fits you most.

Model	Recommended height of cyclists
Tankroll	165-200cm
Citycrosser	165-200cm
T1	160-200cm
T1 Step-Thru	155-195cm
M1	160-185cm
M1 PLUS	165-195cm
F1	160-185cm

All of the electric components, including the battery pack, are water-resistant but not waterproof. We strongly recommend keeping it indoors during rains or severe weather conditions.

For more detailed information, please refer to the shipping & delivery on our official website www.eleglide.com.

For more detailed information, please refer to the warranty policy on our official website www.eleglide.com.

The Eleglide scooters can be folded. The folding process can be easily done in 5 seconds.

Yes. But we suggest you don’t dismantle it until you need a new replacement. And we have replacement batteries for sale. You can buy one from our online shops or any of the official distributors.

The information shown on the dashboard includes speed, gear, odometer, battery bar, error code and zero/non-zero start.

Riding in low temperatures can affect the performance of the scooter. When used at room temperature 25℃, the battery range and performance are at their best; whereas using it at temperatures below 0℃ can decrease its range and performance. Typically, at -5℃, the range can be half that of the same battery at 25℃. Battery range will recover when temperature rises. Charge the battery after each ride and avoid draining the battery completely. And it is important to store the scooter in a cool and dry indoor place when you’re not using it.

Eleglide scooters are all at IPX4 waterproof level. Riding on a drizzling day for a short while is acceptable. But riding it on rainy days for a long time is not suggested. If an e-scooter gets soaked, the battery will probably be damaged. Thus, we suggest you try not to use e-scooters on rainy days.

Eleglide Coozy can be controlled through the app - Green Drive - that is compatible with iOS 12+ and Android 4.3+. More functions can be activated through the app, such as changing the speed unit, setting the start mode, activating the cruise mode, etc.

We suggest you use a soft and wet cloth to wipe the mainframe clean. Dirt hard to remove can be scrubbed with a toothbrush and toothpaste, then cleaned with a soft and wet cloth. Do not wash your e-scooter with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of your e-scooter. Do not wash your e-scooter with a power washer or hose.

Eleglide e-scooters are all equipped with a disc braking system. The scooters can be stopped by holding their brake levers that trigger the disc brakes.

Model	Braking System
Coozy	E-ABS and a rear disc brake
S1	Rear Disc Brake
S1 Plus	Rear Disc Brake
D1	Front & Rear Disc Brakes
D1 Master	Front & Rear Disc Brakes

The maximum payload is 120KG (264lbs). People weighing over 120KG (264lbs) will not be suggested.

You can charge your e-scooter by plugging in the charger unit and connecting the charger to a standard wall outlet.

Eleglide e-scooters all use 18650 lithium-ion batteries that can live for 300-500 cycles. Normally, a fully charged battery should retain power for 60-120days. A low-power battery should retain power for 30–60 days. Remember to charge the battery after each use. Completely draining the battery may cause permanent damage to the battery.

Model	Charging Time
Coozy	6-7H
S1	3-4H
S1 Plus	6-7H
D1	9-11H
D1 Master	10-12H

Hi there. We have a professional after-sales service team that can offer you solutions anytime and local maintenance service teams in Europe that can help to fix your e-scooter problems. For more information please contact our customer service email: support@eleglide.com

Model	Best Tire Pressure
Coozy	46 PSI
S1, S1 Plus	36 PSI
D1, D1 Master	50 PSI

Note: please inflate the front and rear tires equally.