FAQ's
Electric Bike
What’s the difference between mid-drive motors and hub motors?
Mid-drive motors are located in the center of the bike frame and provide better balance and weight distribution. They also allow for better control over the gears and cadence. Hub motors are located in the wheel hub. They provide a more direct drive system but can affect the overall balance and handling of the bike.
What are the advantages of a mid-drive bike?
Mid-drive motors offer improved balance and handling as they are located in the center of the bike near the pedals. By using the bike's gears to power the motor, mid-drive motors enable more efficient use of power and longer range. They also provide increased torque for climbing hills and conquering diverse terrains.
Is the battery removable?
Yes. The battery is removable and can be charged on or off the bike at your convenience. And you can lock it with the key on your bike to make sure it won’t be stolen.
Can I purchase an extra battery?
Yes, you can buy an extra battery from our official website or any of the official distributors.
Does the e-bike come with a charger?
Yes, the charger is included.
How do I recharge the battery pack?
The battery pack can be charged on or off the bike by plugging in the charger unit and connecting to a standard wall outlet through the charger unit.
What kind of assembly is required?
Your e-bike will arrive partially assembled (about 85%) and packaged in a standard bike box. The front wheel, pedals, saddle, and handlebar require assembly. The assembly is very easy. You can check our video instruction on YouTube for a step-by-step guide.
What is the maximum rider weight?
The maximum recommended rider weight should be around 120kg for optimum performance and reliability of the system.
Can I ride this bike on a rainy day?
All of the electric components, including the battery pack, are water-resistant but not waterproof. We strongly recommend keeping it indoors during rains or severe weather conditions.
Where is the bike shipped from? And when can I get the bike after I place the order?
For more detailed information, please refer to the shipping & delivery on our official website www.eleglide.com.
What should I do if there is a quality issue with the bike?
For more detailed information, please refer to the warranty policy on our official website www.eleglide.com.