FAQs

Electric Bike


Yes. The battery is removable and can be charged on or off the bike at your convenience. And you can lock it with the key on your bike to make sure it won’t be stolen.


Yes, you can buy an extra battery from our official website or any of the official distributors.


Yes, the charger is included.


A: The battery pack can be charged on or off the bike by plugging in the charger unit and connecting to a standard wall outlet through the charger unit. The charging times are as follows.

Model

Battery Capacity

Times for a full charge

M1

270Wh, 36V 7.5Ah

3-4 hours

M1 PLUS

450Wh, 36V 12.5Ah

6-8 hours

F1

375Wh, 36V 10.4Ah

5-7 hours


Your e-bike will arrive partially assembled (about 85%) and packaged in a standard bike box. The front wheel, pedals, saddle, and handlebar require assembly. The assembly is very easy. You can check our video instruction on YouTube for a step-by-step guide.


The maximum recommended rider weight should be around 120kg for optimum performance and reliability of the system.


The recommended heights of cyclists are as follows. Choose the one that fits you most.

Model Recommended height of cyclists
M1 160-185cm
M1 PLUS 165-195cm
F1 160-185cm


All of the electric components, including the battery pack are designed to be waterproof. However, we strongly recommend keeping it indoors during rains or severe weather conditions.


All our stock is in Europe. It usually takes around 3-7 working days on shipping.


For more detailed information, please refer to the warranty policy on our official website www.eleglide.com.

Electric scooter


The Eleglide scooters can be folded. The folding process can be easily done in 5 seconds.


Yes. But we suggest you don’t dismantle it until you need a new replacement. And we have replacement batteries for sale. You can buy one from our online shops or any of the official distributors.


The information shown on the dashboard includes speed, gear, odometer, battery bar, cruise control mark, error code and zero/non-zero start.


Riding in low temperatures can affect the performance of the scooter. When used at room temperature 25℃, the battery range and performance are at their best; whereas using it at temperatures below 0℃ can decrease its range and performance. Typically, at -5℃, the range can be half that of the same battery at 25℃. Battery range will recover when temperature rises. Charge the battery after each ride and avoid draining the battery completely. And it is important to store the scooter in a cool and dry indoor place when you’re not using it.


Eleglide scooters are all at IPX4 waterproof level. Riding on a drizzling day for a short while is acceptable. But riding it on rainy days for a long time is not suggested. If an e-scooter gets soaked, the battery will probably be damaged. Thus, we suggest you try not to use e-scooters on rainy days.


We suggest you use a soft and wet cloth to wipe the mainframe clean. Dirt hard to remove can be scrubbed with a toothbrush and toothpaste, then cleaned with a soft and wet cloth. Do not wash your e-scooter with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of your e-scooter. Do not wash your e-scooter with a power washer or hose.


Eleglide e-scooters are all equipped with a disc braking system. The scooters can be stopped by holding their brake levers that trigger the disc brakes.

Model Braking System
S1 Rear Disc Brake
S1 Plus Rear Disc Brake
D1 Front & Rear Disc Brakes
D1 Master Front & Rear Disc Brakes


The maximum payload is 120KG (264lbs). People weighing over 120KG (264lbs) will not be suggested.


Yes. ELEGLIDE e-scooters all have adjustable heights, and the D1 model also has a height-adjustable seat that can be adjusted with 65-78cm.

Model Adjustable Height
S1 94-118cm
S1 Plus 94-118cm
D1 96-119cm
D1 Master 96-119cm


For your safety concern, Eleglide S1 and S1 Plus are not suggested to go uphill over 20%. But Eleglide D1 and D1 Master can go uphill more than 20%.

Model Uphill
S1 20%
S1 Plus 20%
D1 25%
D1 Master 30%


You can charge your e-scooter by plugging in the charger unit and connecting the charger to a standard wall outlet.


Eleglide e-scooters all use 18650 lithium-ion batteries that can live for 300-500 cycles. Normally, a fully charged battery should retain power for 60-120days. A low-power battery should retain power for 30–60 days. Remember to charge the battery after each use. Completely draining the battery may cause permanent damage to the battery.

Model Charging Time
S1 3-4H
S1 Plus 6-7H
D1 9-11H
D1 Master 10-12H


Hi there. We have a professional after-sales service team that can offer you solutions anytime and local maintenance service teams in Europe that can help to fix your e-scooter problems. For more information please contact our customer service email: support@eleglide.com


First, press both the Mode and On/off button for 2 seconds to enter the setting interface. Second, hit the On/off button to switch to P16 mode(cruise control). Third, push the Mode button to switch from 00000(off) to 00001(on). Last, press both the Mode and On/off button again to keep the cruise control mode on.

Model

Best Tire Pressure

S1, S1 Plus

36 PSI

D1, D1 Master

50 PSI

Note: please inflate the front and rear tires equally.