Troubleshooting

E-bike Troubleshooting

Please check the following issues and solutions before sending the product to the designated repair office.

Problem Possible Causes Solutions
Display does not work/ Vehicle can not turn on a. No power supply for vehicles.
b. The electric wire is not plugged in properly
c. Display is damaged
d. Controller burnout or water damage
a. Charge the battery
b. Reconnect the electric wire properly
c & d. Contact the re-seller for helping to solve it.
Front light does not work a. Wire is not plugged in properlyte
b. It is damaged
a. Plug the wire in properly.
b. Contact re-seller.
Battery does not charge a. Charger is not plugged in properly
b. Battery if out/below of temperature site.
c. Battery is under rated voltage
a. Plug in properly and charge.
b. Make sure it is the resume Charging temperature.
c. Contact re-seller.
Insufficient Range a. Battery is not in full charge.
b. Tyre pressure is low
c. Frequent braking
d. Battery aging or attenuation
d. Low ambient temperature, battery capacity attenuation.
a. Charge the battery fully.
b. Check the pressure before every use.
c. Develop good drive habits.
d. It’s normal.
Motor does not work a. Brake lever does not back properly
b. The electric wire is not plugged in properly
c. Sensor/controller is inefficient
a. Readjust brake lever
b. Plug the electric wire in properly.
c. Contact for help.
LED Display Error Code
Code Possible Causes Solutions
E00 Normal (It shows up after problems get fixed.)
E06 Undervoltage fault a. Charge the battery
b. Re-connect the battery and controller
c. Contact the re-seller
E07 Motor fault a. Replace the motor or controller
a. Contact the re-seller
E08 Handlebar fault a. Replace the handlebar
b. Contact the re-seller
E09 Controller fault a. Replace the controller
a. Contact the re-seller
E10, E11 Communication failure a. Re-connect the display and controller
b. Replace the display
c. Replace the controller
d. Contact the re-seller

Attention: if any other failures occur and you can not find any solution from the chart above, please contact the re-seller to solve it. Any other maintenance and repair that needs to be done by using professional tools and techniques, should be performed by a qualified bicycle mechanic designated by the manufacturer or the maintenance center.

Escooter Troubleshooting

Problem Possible Causes Solutions
Display and power indicator does not work

a. No power supply for vehicles. b. The electric wire is not plugged in properly

c. Display is damaged d. Controller burnout or water damage

a. Charge the battery b. Reconnect the electric wire properly

c & d. Contact the re-seller for helping to solve it

Battery does not charge

a. Charger is not plugged in properly

b. Battery if out/below of temperature site.

c. Battery is under rated voltage

a. Plug the wire in properly

b. Contact re-seller

Insufficient Range

a. Battery is not in full charge. b. Tyre pressure is low c. Frequent braking

d. Battery aging or attenuation e. Low ambient temperature, battery

a. Plug in properly and charge

b. Make sure it’s the resume charging temperature

c. Contact re-seller d. Charge the battery fully

Motor does not work

a. The electric wire is not plugged in properly

b. Sensor / controller is inefficient

a. Check the pressure before every use. b. Develop good drive habits.

c. It’s normal.

d. Contact re-seller.

LED Display Error Code
Code Possible Causes Solutions
ERRO 1 Motor Problem a. Check and Plug the wire in properly b. Revise/Replace the Motor
ERRO 2 Accelerator a. Revise/Replace LED Dispaly
ERRO 3 Controller Problem a. Revise/Replace controller
ERRO 4 Brake Lever Problem Replace the Brake Lever wire
b. Replace the brake lever
c.Contact re-seller
ERRO 5 Low-voltage protection a. Charge it b. Contact re-seller
ERRO 6 Communication failure, Led display can not receive the instruction from controller a. Check and Plug the wire in properly b. Replace the motor c. Replace the LED display d. Contact re-seller.
ERRO 7 Communication failure, controller can not receive the instruction from Led display a. Check and Plug the wire in properly b. Replace the motor c. Replace the LED display d. Contact re-seller

Attention: If any other failures occurred and you can not find any solution above, please contact the re-seller to solve it. And if you need to which need professional tools, in order to avoid danger, the machine must be repaired or replaced by manufacturer, other maintenance offices or professionals from similar offices.
If you still have questions, don't hesitate t ocontact the customer service at support@eleglide.com.